How are customs duties and import taxes handled?
All cross-border shipments are to pass through the customs clearance. The customer is responsible for all customs duties and import taxes. Customs duties and taxes vary in different countries.
The usual tariffs are approximately US $200 in the USA, and 22 Euros in Europe. The tariffs may vary depending on the items purchased.
After I place an order, when will the seller ship my item?
Your order will be shipped within 7 days after payment. Once your item is shipped, we will send you the tracking number and the shipping confirmation. You can track your package from the order details page.
What should I do if the seller doesn't ship my item on time?
If we doesn't ship your item on time, you can cancel the order. You can also contact the seller to determine the exact shipping time. If you deem the shipping time acceptable, the order will remain effective. If you deem the shipping time unacceptable, you can cancel the order.
How do I check the order status?
You will be able to check the status of your order under My Account > My Orders > View Order Details
How can I get the tracking number?
After the order is shipped out, the tracking number will be shown under My Account > My Orders > View Order Details.
How can I track my order?
After the order is shipped out, the tracking number will be shown under My Account > My Orders > View Order Details. You can track your order on the shipping company's website with the tracking number provided.
You can track your item from the order details. You can also track it from the third party shipping company's website.
What if I don't receive my item on time?
We recommend first to check the shipment status of your item. If the item wasn't delivered by the promised delivery date, you may contact our customer service for a refund. At present, our commitment is that in all countries and regions, items must be delivered to the customers within 60 days of shipping (Exceptions: national holidays, big promotions like 11.11 and 618). If the seller promises a shorter shipping time on the product page, the seller's promise overrides ours. If there is a problem with the item during transit, you can contact our customer service.
If you do not receive your parcel after 60 days, please contact Customer Service for support within 30 days past your estimated
delivery date. Claims made after this 30-day deadline will not accepted.
How long does it take for my order to be delivered?
Delivery time may vary due to the customs laws of different countries, logistic arrangements, weather, and seasonal holidays. Usually, carrier services are faster than the postal service but may also be more expensive. If you have stricter time requirements and the seller offers various shipping services, we recommend that you choose a carrier service.
Generally, orders will be delivered within 3 - 60 working days.
Can I cancel an order at any time?
You may cancel an order any time before the item is delivered to the international shipping carrier. Due to unpredictable nature of international shipping, once an item is handed over to a shipping carrier, it's difficult for us to intercept it. Moreover, international shipping is expensive and involves many customs fees. Therefore, we recommend you not to cancel the order after we deliver an item to the carrier. Otherwise, you'll need to pay round-trip shipping fees on the item and possibly customs duties and fees.
