1, General rules for Returns and Refunds Policy
Chemicalorigin allows unconditional returns for most items within 30 days after the date of receipt. Items that are damaged, defective, or not as described on the website can be returned for instruments and consumables.
l Returns and Refunds Eligibility

Reasons for return	Defective items or items with quality issues	Items damaged during shipping, items with missing   parts or not as described on the website	Others e.g. personal reasons
Reasons for return	terms must be inspected by a designated  or authorized after-sales service center,who  will issue an inspectionreport,or inspected report a Chemicalorigin after-sales service team	Damages include  leaks, cracks,and loss of function.Damages must be reported within 72 hours of confirmation of receipt. Missing parts refer to the absence of original parts and components of the item.	Items can be refunded due to other   reasons only if the item is returned intact with   all accompanying accessories and packaging,  in a resellable condition.
30-day unconditional return	Eligible	Eligible	Eligible (with the exception of some items)
30-day return (due to   quality issues)	Eligible	Not eligible	Not eligible
180-day return (due to       quality issues)	Only applicable for instruments and consumables.	Not eligible	Not eligible
1-year maintenance and       repair (due to quality   issues)	Only applicable for instruments and consumables.	Not eligible	Not eligible
Shipping costs paid by         customer?	No	No	Yes
Remarks	You may be required to provide an inspection  report or a clear photo or video of the item to   support your claim. Chemicalorigin offers a   temporary warranty for selected items on behalf of the manufacturer	You may be required to provide a clear photo or video of the item to support your claim. Chemicalorigin may also contact the delivery personnel for more information.	Return shipping costs and taxes are paid by the customer

1.The item I received doesn't match the description.
Please submit the service form within 7 days of receiving the package and attach clear pictures of the item, the outer packaging (all sides), and the shipping label. If you record an unboxing video, you must provide a link to it. This will help facilitate processing your problem. To access the service form, go to: My Orders > Completed Orders > Dispute > Aftersales > Disputes > Apply.

2.How do I make a refund request?
If you wish to return an item, submit a return request under My Account> My Orders. We will solve the refund issue within 2 business days.

3.I applied for a refund but still received the item.
please contact our customer service center at support@chemicalorigin.com.

4.How long do I have to request a refund?
chemicalorigin offers refunds for most items within 30 days of receipt of shipment. Most items sold on chemicalorigin follow our general Return’s Policy. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had it, and how the item was purchased.

5.After applying for a refund, how long will it take to get a response ?
Once a refund is processed, your money will usually be refunded to your PayPal or bank account within 3-5 days. If after 5 days you still haven't received a refund, please contact us and we'll look into it.

6.When will I receive my refund?
The refund period for debit cards is 3-5 business days and 10-30 business days for credit cards.

7.I didn't receive a refund to my bank account.
Please send the relevant order number to our service email and we'll look into it.

8.Why didn't I receive a full refund ?
We issue refunds in US dollars. Discrepancies between refund and payment amounts are due to fluctuations in exchange rates. Please use the US dollar amount as the standard.

1.The item I received doesn't match the description.

l After clicking on the order, go to My Orders > Dispute > Disputes to submit a dispute. Select "Item doesn't match description" as the reason. Upload the unboxing video, warranty information, clear pictures of the received item, and any other important information, then submit the service form. The seller will promptly handle your dispute. If the seller doesn't handle it within 72 hours, the dispute will automatically upgrade to arbitration and a Originchemical agent will intervene.

2.I didn't receive my item.

Sometimes package tracking information is not updated in a timely manner. It is recommended that you first contact the post office to check whether the package has arrived. If the post office doesn't have the package, ask the post office to provide proof that it wasn't signed for. This will facilitate processing of your dispute. After clicking on the order, go to My Orders > Dispute > Disputes to submit a dispute. Select "Did not receive item" as the reason. Then upload proof that you did not receive the item, as well as any other supplementary proof, and click "Submit". The seller will promptly handle your dispute. If the seller doesn't handle it within 72 hours, the dispute will automatically upgrade to arbitration and a Chemicalorigin agent will intervene.

3.I'm not satisfied with the outcome of the dispute after arbitration.

For each dispute, you can make one appeal. If you're not satisfied with the outcome of the dispute or arbitration, you can resubmit after the first dispute.

4.Can I cancel a dispute ?
Joybuy.com offers refunds for most items within 30 days of receipt of shipment. Most items sold on Joybuy.com follow our general Return’s Policy. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had it, and how the item was purchased.